How we use your information
Last updated 12 November 2026 · Version 3
This notice is for the people and businesses we clean for, and anyone who asks us for a quote. It explains what we collect, why, who we share it with, how long we keep it, and your rights under UK data protection law.
Who we are
Youco Cleaning & Property Care Ltd, trading as Youco Cleaning for homes and Youco Property Care for businesses, is responsible for your information (the "controller"). We're registered in England and Wales, company number 15360717, at 8 Knowl Road, Mirfield, West Yorkshire, WF14 8DQ.
For anything about your information, email info@youco.com or write to us at that address.
ICO registration number: to confirm.
What we collect, and why
| Information | Why we need it | Our legal reason |
|---|---|---|
| Your name, address, postcode, email address and phone number | To quote, book and deliver your cleans, and to contact you about them | To take steps you ask for before a contract, then the contract |
| The rooms, spaces and tasks in your quote, how often you'd like us, your preferred day and time, pets, and any notes you give us | To price the work and clean the way you want | The contract |
| Your address's map position, worked out from your postcode | To plan our cleaners' routes, give them directions, and check travel time between jobs | Our legitimate interest in running rotas that work |
| How we get in: keys, key-safe codes, alarm codes and access instructions | So your cleaner can get in and leave safely when you're not there | The contract |
| Site hazards, products to use or avoid, and for businesses fire and safety details | To clean safely | The contract; legal duties (health and safety) |
| Your online acceptance: the name you type, the date and time, your device's IP address and browser, and which version of our terms you agreed to | As a record that you accepted the quote and terms | The contract; our legitimate interest in being able to show what was agreed |
| Visit records: when your cleaner arrived and left, the checklist they completed, and their phone's location when they clocked in and out at your address | To show the clean happened as booked and to deal with any questions | Our legitimate interest in showing the work was done |
| Photos of rooms and surfaces, before and after, and of any damage | To check quality, handle complaints and record damage. We never photograph people, documents or valuables | Our legitimate interest in quality and in resolving problems |
| Payments: the payment reference we give you, and the payments we receive from you | To check you've paid. You set up the standing order with your own bank; we don't see or store your bank details | The contract; legal duties (tax records) |
| The emails and texts we send you, such as quotes, welcome emails, visit reminders and statements | So we can show what we told you and when. Tell us if you'd rather not get visit reminders | The contract; our legitimate interest in keeping clear records |
| Complaints and incidents | To put things right and improve our service | Our legitimate interest in resolving problems |
We don't use your information for marketing, and we don't make decisions about you automatically.
How we protect keys and codes
- Keys carry a code tag only, never your name or address, and are kept in a locked key safe when they're not in use.
- Alarm and key-safe codes are kept in our secure system, never written on keys or job sheets or sent in messages, and shown only to the cleaner booked to clean for you.
- Photos are uploaded straight to our secure system, not kept on personal phones.
Who we share it with
- The cleaner or cleaners booked for you, and only what they need for the job.
- Microsoft, who host our system and its database in their UK data centre, and send our emails and texts.
- Microsoft's mapping service (Azure Maps, which uses TomTom), to turn your postcode into a map position and work out drive times. We send the address or postcode only, not your name.
- Our accountant, insurer and, when we start using them, our accounting software and Direct Debit providers: to confirm.
- The police or other authorities, only where the law requires it.
Our providers can only use your information to do work for us, under contracts that protect it. We never sell your information.
Where any provider processes information outside the UK, they must use safeguards approved under UK law: to confirm with each provider.
How long we keep it
| Information | How long |
|---|---|
| Keys | Returned within 7 days of the service ending |
| Alarm and key-safe codes | Deleted within 7 days of the service ending |
| Quotes you don't go ahead with | 12 months (to confirm) |
| Photos | 12 months, or longer if needed for an open complaint or claim |
| Visit records, including cleaners' clock-in locations | 12 months (to confirm) |
| Contact details and service history | 2 years after the service ends |
| Your online acceptance record | 6 years after the service ends, as evidence of the contract (to confirm) |
| Invoices and payment records | 6 years (tax law) |
| Complaints and incidents | 3 years after they're closed |
Your rights
You can ask us to see the information we hold about you, correct it, delete it where we no longer need it, limit or object to how we use it, or give you a copy to take elsewhere. Email info@youco.com and we'll reply within one month. There's no charge.
Some information we have to keep by law, such as payment records, even if you ask us to delete it. We'll tell you if that applies.
Complaints
If you're unhappy with how we handle your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
If we change how we use your information, we'll update this notice and tell you.