Our terms

Version v3 · 13 November 2026

These terms apply to every service from Youco Cleaning & Property Care Ltd (company number 15360717, registered office 8 Knowl Road, Mirfield, West Yorkshire, WF14 8DQ), trading as Youco Cleaning for homes and Youco Property Care for businesses ("Youco", "we", "us"). You agree to them when you accept a quote. If you're a household client, nothing here affects your legal rights under the Consumer Rights Act 2015.

1. Your quote

• Your quote lists every room and space, the tasks in each, how often we'll come, how long each visit takes and how many cleaners we'll send. That list is what we'll clean.
• Quotes are valid for 30 days. If we change a quote after sending it, the earlier version can no longer be accepted.
• You accept by ticking to agree to these terms and typing your name on the quote page. We record your name, the date and time, your device's IP address and the version of these terms as our record of the agreement, and email you a copy.
• Extra services, such as an oven clean, inside windows or a deep clean, are done on the dates or schedule shown in your quote. Each is booked as its own visit.
• For homes, the quote may include a first deep clean before regular cleaning starts.

2. Our service

• We bring our own equipment and approved products, and use colour-coded cloths so nothing used on a toilet is used anywhere else.
• We aim to send the same cleaner or team each visit. When they're on holiday or off sick, we send a trained, vetted replacement or, for homes, offer you another day.
• We clean with reasonable care and skill. If you're not happy with a clean, tell us within 24 hours and we'll come back to put it right at no charge.
• We send you a reminder the day before each visit, unless you ask us not to.

3. Price and payment

Homes (Youco Cleaning)

• Regular cleaning is a fixed monthly amount, worked out from the average number of visits a month: a weekly clean is 52 visits a year spread over 12 months. Some months have more visits than others; the amount stays the same.
• You pay it by monthly standing order, which you set up with your bank, starting in the month of your first clean. Please always use the payment reference we give you.
• Extras and the first deep clean are added to your monthly statement. Please pay them by bank transfer, with the same reference, within 14 days.
• One-off cleans are paid by bank transfer when the clean is done.

Businesses (Youco Property Care)

• We invoice at the start of each month for that month's cleaning, extras due and any restocking. Invoices are payable within 14 days by bank transfer.
• If we supply consumables (such as toilet roll, hand soap and bin liners), they're charged monthly at cost plus our handling charge, as shown in your quote.
• We're not registered for VAT at the moment, so no VAT is added. If that changes, we'll tell you at least 30 days before VAT is added.

All clients

• Prices are as quoted and include our products and equipment.
• If a payment is late we'll contact you. If it's still unpaid 14 days after it was due, we may pause your service until your account is up to date.

4. Price review

• We review prices once a year, with any change from 1 April.
• We'll tell you in writing at least 30 days before any increase. If you don't want to continue at the new price, you can end your service before it takes effect, with no fee.

5. Moving or cancelling a visit

• You can move a visit free of charge with at least 48 hours' notice before it starts, and we'll offer another day that week. For homes, your monthly amount stays the same if you skip a visit; we don't give credits for visits you cancel.
• If you cancel with less than 48 hours' notice, we charge the full visit price, because your cleaner's time is reserved. For homes, this is already covered by your monthly amount.
• If we cancel a visit, we'll tell you as soon as we can and offer another slot. If we can't rearrange it, we'll refund that visit.

6. If we can't get in

• If your cleaner arrives at the booked time and can't get in (no key, a code that doesn't work, or nobody there when agreed), they'll try to contact you for 15 minutes.
• If they still can't get in, they'll leave, and we charge the full visit price. For homes, this is already covered by your monthly amount.

7. Holidays and closures

• Your holidays (homes). Let us know at least 48 hours ahead. We'll offer to move the visit, or clean while you're away if you'd like. Your monthly amount stays the same.
• Closures (businesses). Tell us about shutdowns and bank holiday closures at least 48 hours ahead. Visits cancelled in time aren't charged.
• Bank holidays. We'll tell you in advance if we're not working on a bank holiday and offer another day.

8. Breakages and damage

• Our cleaners take great care. If we break or damage something, the cleaner will tell you the same day, and we'll repair or replace it, or pay a fair value, up to the limit of our public liability insurance.
• Please tell us about any damage you notice within 48 hours of the clean so we can look into it.
• We're not responsible for things that were already damaged, worn or faulty; normal wear and tear; damage from following your instructions or using your own products; items that are unstable or not properly fixed; or valuable or irreplaceable items you haven't told us about and asked us to avoid or treat specially.
• Please put away cash, valuables and fragile or sentimental items before your clean.

9. Keys, access and alarm codes

• Keys carry a code tag only, never your name or address, and are kept in a locked key safe when not in use.
• Alarm and key-safe codes are kept in our secure system and shown only to the cleaner booked for you.
• If we lose a key we hold, we'll tell you straight away and pay for the lock to be changed.
• When your service ends, we return keys within 7 days and delete your codes.

10. What we need from you

• Safe access, working water, electricity and lighting.
• Telling us about hazards before the first clean: pets, alarms, damaged flooring, asbestos, or anything not to touch.
• Keeping pets secure if your cleaner asks, and not asking cleaners to do work outside your quote or anything unsafe, such as climbing above step height.
• Asking us first if you'd like anything changed. Changes to rooms, tasks or how often we come are quoted again.

11. Our team

• Please arrange all work through us, not directly with your cleaner.
• While we clean for you and for 6 months afterwards, you agree not to employ, engage or pay any of our cleaners privately, directly or through another business.

12. Ending the service

• Homes: either of us can end regular cleaning with 14 days' written notice. Email is fine.
• Businesses: the first 3 months are a minimum term. After that, either of us can end the service with 30 days' written notice.
• We may end the service straight away if a cleaner is put at risk, harassed or abused, or if payments are repeatedly missed.
• Any keys are returned and codes deleted as in section 9.

13. Your right to cancel (homes)

If you're a household client and you accepted online or away from our premises, you have 14 days from accepting to cancel without giving a reason. To cancel, email info@youco.com or write to us at the address above with your name, address and the date you accepted. If you asked us to start cleaning within those 14 days, you'll pay for the cleaning already done.

14. General

• Our liability to you is limited to the cost of the affected service, except for damage covered by section 8, or where the law doesn't allow liability to be limited (such as death or personal injury caused by negligence).
• We handle your personal information as set out in our privacy notice.
• If we change these terms, we'll tell you at least 30 days before the change affects you.
• These terms are governed by the law of England and Wales.

Questions about these terms: info@youco.com.